State Farm® Insurance Agent Kathleen Alexander
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Czulno
March 27, 2026
5
out of
5
rating by Michael Czulno
"Your crew at the office are all wonderful but I would personally like to comment on Lina. She is an extremely knowledgeable, polite and enthusiastic employee of your staff. Her customer service skills are not taught but come from dedication and the attitude that any question asked is not a stupid question and should be handled with professionalism and more importantly with the correct information. For over 20 years I used State Farm for my auto/home needs but left then because the customer service at another State Farm office and it’s Corporate service was horrendous. I always was stunned on how rude an office staff could be to a customer. Your office and staff, excluding one exception, have been excellent. I would line to personally extend my appreciation to Lina Martinez and Victor. Victor is personable and knowledgeable and his sense of humor makes me smile. Lina Martinez, in my opinion, epitomizes the words customer service. She is knowledgeable and handles all inquiries with concrete answers or suggestions. I had not experienced damage to my roof in over a century but Lina answered my questions and insured the process of helping me understanding adjuster’s estimates and explaining the payment process. State Farm would greatly benefit putting Lina in a higher position within State Farm addressing Customer Service at the Corporate Level or at a minimum offices in Nirth Texas."
We responded:
"Thank you for your feedback, Michael! I'm happy to hear that Lina made such a positive impression and demonstrated her knowledge and enthusiasm. We’re committed to providing excellent service and appreciate your recognition of our efforts. If you have any other questions or need further assistance, feel free to reach out!"
Kelly Rowe
March 26, 2026
5
out of
5
rating by Kelly Rowe
"Let me just say I don't leave reviews but I felt this was a must. My experience with Cross was the BOMB!!!! Cross answered every question and concern I had. We were with our previous insurance company for 10+ years and we made the switch because the new premium was significantly cheaper and I got my dream car thanks to Cross and State Farm. I would say Run don't walk and call them and ask for Cross."
We responded:
"Thank you, Kelly! I'm so happy to hear about your positive experience with Cross and the team. It's fantastic that we could offer a better premium. If you ever need anything else, feel free to reach out!"
Joe K
March 25, 2026
5
out of
5
rating by Joe K
"Great office to deal with. Victor and the rest of the office have been very helpful and attentive to any of our request. Our whole family and the in-laws have auto & renters policy with them. Good prices as well."
We responded:
"Thank you, Joe! I'm happy to hear that Victor and the team have been helpful and attentive to your family's needs. It's great to know you're satisfied with our prices too. If there's anything else we can assist you with, feel free to reach out anytime!"
Darla Lewis
March 23, 2026
5
out of
5
rating by Darla Lewis
"I had the pleasure of working with Cross he is awesome and was very helpful getting me the right numbers for my vehicles. I highly recommend Cross."
We responded:
"Thank you, Darla! I'm glad to hear that Cross was able to assist you effectively with your rates. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
Mary Littrell
March 20, 2026
5
out of
5
rating by Mary Littrell
"I had the pleasure of working with Cross. He was knowledgeable and explained everything the whole way through. I definitely had a great experience with Cross and State Farm."
We responded:
"Thank you for your review, Mary! I'm happy to hear that Cross provided you with such a knowledgeable and thorough experience. We appreciate your feedback and are glad you had a great experience with our office. If you need anything else, feel free to reach out!"
mika taylor
March 19, 2026
5
out of
5
rating by mika taylor
"Victor helped me. He was so kind. I felt like I was in good hands as he was very educated in his practice. He used his own anecdotal experience to help me understand what things meant and how the insurance worked to best fit my needs. 10/10 experience."
We responded:
"Thank you for your review, Mika! I'm delighted to hear that Victor provided such a positive experience and made you feel well taken care of. It's wonderful that his expertise and personal insights helped you understand your insurance options. We’re always here to assist with any future needs!"
Melissa Moody
March 19, 2026
5
out of
5
rating by Melissa Moody
"I have worked with Kathleen and her team for years! A special thanks to Lina for keeping us up to date on all of our policies."
We responded:
"Thank you, Melissa! I'm happy to hear that you've had such a positive experience with our team over the years. Lina will be thrilled to know her efforts are appreciated in keeping your policies updated. We're always here to assist you with any insurance needs!"
Nathan Schuetze
March 13, 2026
5
out of
5
rating by Nathan Schuetze
"Victor was very helpful in answering my questions and giving me the best support for my situation."
We responded:
"Thank you, Nathan! I'm happy to hear that Victor provided you with excellent support and answered your questions effectively. Our team is dedicated to offering the best service possible. If there's anything else you need, feel free to reach out!"
Andrew Wible
March 13, 2026
5
out of
5
rating by Andrew Wible
"Great people!"
We responded:
"Thank you, Andrew! I'm happy you think so highly of our team. We’re here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Stephen Elliott
March 11, 2026
5
out of
5
rating by Stephen Elliott
"First of all, every person that I have contact with at Kathleen Alexander State Farm has been friendly and professional. I recently had a claim with my personal articles policy involving theft. After providing the Police report, State Farm paid the claim within a couple of days. Also, State Farm paid the full replacement value!"
We responded:
"Thank you, Stephen! I'm happy to hear that our team was able to assist you promptly and professionally with your claim. It's great to know that you received the full replacement value quickly. If you have any more questions or need further assistance, feel free to reach out anytime!"
andrew m
March 9, 2026
5
out of
5
rating by andrew m
"Went in today to get added into a policy and Lina was the person to have helped me she was very knowledgeable and did everything to get me the best deal!"
We responded:
"Thank you, Andrew! I'm happy to hear that Lina was able to assist you effectively and find a great deal for your policy. We appreciate your feedback and are always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
JJ M
March 9, 2026
5
out of
5
rating by JJ M
"The team is amazing! I dealt with Cross and he helped make sure I got the right policy for the vehicle I was insuring. He was very patient since I was at work and made time to call back a few different times during the day to build my policy. Better coverage and a cheaper premium than my previous insurance company!Great customer service!!!"
We responded:
"Thank you, JJ, for your fantastic feedback! I'm so happy to hear that Cross provided you with the support and patience you needed while finding the right policy. It's wonderful to know you received better coverage at a lower premium. We’re committed to delivering excellent service, and your satisfaction is our priority. If you ever need anything else, feel free to reach out!"
grady olsen
March 9, 2026
5
out of
5
rating by grady olsen
"Cross Corcoran set me up with all the info I needed and gave me a very competitive quote. I made one online inquiry about adding another vehicle to our family and was inundated with calls texts and emails. I usually don’t answer the phone when this kind of thing is happening, but I’m glad I answered when he called me. He was very easy to speak to and took me through the whole process step by step. I gave him my debit card info and started the policy right then. Great working with him. I saved his number and will probably contact him in the future to switch over some more cars to State Farm."
We responded:
"Thank you, Grady, for sharing your experience! I'm happy to hear that Cross was able to provide you with all the information you needed and guide you through the process smoothly. It's great to know you found the interaction helpful and easy. If you have any more questions or need assistance in the future, feel free to reach out anytime. We’re here to help!"
james
March 6, 2026
5
out of
5
rating by james
"Jocelyne was amazing and very helpful with assisting me with Kathleen Alexander’s office. She went above and beyond to help me save money. She found me a better premium with cheaper rates and even extra discounts compared to the previous policy I had. I originally received a follow-up call from another representative. During that call I let him know I wanted to remove a car from my policy. He told me that removing the car would cause me to lose my multi-car discount, but he didn’t offer any other options to help lower my premium. After that, Jocelyne actually called me back and took the time to review my policy. She worked to find a better option and was able to set me up with a new policy, a lower premium, additional discounts, and even life insurance. Her customer service was outstanding and she truly took the time to help me save money. I really appreciate her effort and professionalism. Thank you, Jocelyne!"
We responded:
"Thank you, James, for sharing your experience! I'm delighted to hear that Jocelyne provided such exceptional service and helped you find a better policy with additional savings. It's great to know she went the extra mile to assist you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Darnell Darnell
March 2, 2026
5
out of
5
rating by Darnell Darnell
"Great customer service. Jocelyn with Kathleen Alexander State Farm office was very helpful with explaining my policy."
We responded:
"Thank you, Darnell! I'm happy to hear that Jocelyne was able to assist you with your policy. Our team is dedicated to providing excellent service, and your feedback is appreciated. If you have any more questions or need further assistance, feel free to reach out!"
J M
March 2, 2026
5
out of
5
rating by J M
"Lina was kind and helpful and patient, excellent customer service from her"
We responded:
"Thank you! I'm happy to hear about your positive experience with Lina. She truly values providing excellent customer service. If you need anything else, feel free to reach out!"
Cameron Thomas
February 27, 2026
5
out of
5
rating by Cameron Thomas
"Jocelyne was a big help, got my insurance taken care of quickly and easily"
We responded:
"Thank you, Cameron! I'm happy to hear that Jocelyne was able to assist you efficiently with your insurance needs. Our team is dedicated to providing quick and easy service. If you have any more questions or need further assistance, feel free to reach out anytime!"
dennniissseee
February 25, 2026
5
out of
5
rating by dennniissseee
"I spoke with Dominique and she guided me through the auto insurance process smoothly and efficiently! Will definitely be recommending here!"
We responded:
"Thank you for sharing your experience! I'm glad Dominique was able to assist you with the insurance process so smoothly. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Jesse Oyervides
February 17, 2026
5
out of
5
rating by Jesse Oyervides
"Amazing experience! Victor L. Quinonez was very helpful i was able to get a better policy and price absolutely recommend him and the team."
We responded:
"Thank you, Jesse! I'm happy to hear that Victor was able to assist you in finding a better policy and price. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Andrew Pickard
February 14, 2026
5
out of
5
rating by Andrew Pickard
"Cross was extremely helpful in saving me money! Made the process easy and efficient. A job well done!"
We responded:
"Thank you, Andrew! I'm happy to hear that Cross was able to assist you effectively and make the process smooth. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Stephanie Brown
February 13, 2026
5
out of
5
rating by Stephanie Brown
"Víctor is great and quick!"
We responded:
"Thank you, Stephanie! I'm happy to hear that Víctor provided you with quick and great service. Our team is dedicated to delivering efficient and excellent support. Let us know if there's anything else we can assist you with!"
Cathy Cannon
February 11, 2026
5
out of
5
rating by Cathy Cannon
"Cross was very knowledgeable about State Farm and he was also very personable. Definitely a great insurance agent."
We responded:
"Thank you, Cathy! I'm happy to hear that Cross provided you with knowledgeable and personable service. Our team is dedicated to offering great experiences, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Richard Miller
February 2, 2026
5
out of
5
rating by Richard Miller
"Lina Martinez was very helpful and responsive. Once our call completed, all information needed emaild."
We responded:
"Thank you for your review, Richard! I'm happy to hear that Lina was helpful and responsive during your call. Our team is dedicated to providing efficient service, and it's great to know you received all the information you needed promptly. If there's anything else we can assist you with, feel free to reach out!"
Mack Richie
February 2, 2026
5
out of
5
rating by Mack Richie
"Great price but even better service. Cross was very well informed and extremely helpful."
We responded:
"Thank you, Mack! I'm happy to hear that you appreciated both the pricing and the service. Cross is indeed knowledgeable and dedicated to helping our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Jessica Jacobs
February 2, 2026
5
out of
5
rating by Jessica Jacobs
"Cross hooked me up.He was very helpful and got me good deals. And his coworkers were even very helpful and easy to talk to. Thank you"
We responded:
"Hey Jessica! I’m happy to hear that Cross and the team could assist you and help you find good deals. It’s great to know the process was easy and that everyone was approachable. Thank you for sharing your experience."