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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Katherine Sawicki

November 17, 2023

5  out of  5 rating by Katherine Sawicki
"Lina (and this agency!) is amazing! I’ve lived in TX for 2 years and have had State Farm for years. Lina and her team have been wonderful in helping me resolve an issue I am having with my prior State Farm agency back in Indianapolis and the difference between the two agencies is night and day. Can’t say enough positive things about these folks!"

Thomas Hammer

November 10, 2023

5  out of  5 rating by Thomas Hammer
"Victor did a great job explaining the policy and making it an easy setup! Thank you"

Patricia Mendoza

November 8, 2023

5  out of  5 rating by Patricia Mendoza
"Needed to add renter’s insurance to my policies and it was a very simple, smooth and easy transaction. I have been with State Farm for a few years now and have been very happy with their service. I hope I can stay here for many years to come!"

Elsa gonzales

November 1, 2023

5  out of  5 rating by Elsa gonzales
"Jenna Burton with Kathleen Alexander State Farm Agency was fantastic, very professional, informative, and patient with me. I have both my car and home insurance with them. Great Rates Great service! I would highly recommend it to anyone needing good rates and fast friendly customer service! THANKS SO MUCH JENNA FOR ALL YOUR HELP!!"

Mark Ribbeck

October 24, 2023

5  out of  5 rating by Mark Ribbeck
"Moved to Texas from out of state. Lina was extremely helpful in getting my policies transferred. Very polite and informative"

Madeline Harris

October 24, 2023

5  out of  5 rating by Madeline Harris
"Jenna made the process of removing my Honda CRV & adding my new car. She is knowledgeable & answered all my questions. She stayed on top of things & followed up"

Isaiah spradley

October 19, 2023

5  out of  5 rating by Isaiah spradley
"I called in to this agency & Dominique answered with a fantastic attitude! She was able to answer all my questions very polite the whole time! I’ll recommend this agency to everyone I know, that’s for sure!👍"

Nikhil Bharadwaj

October 18, 2023

5  out of  5 rating by Nikhil Bharadwaj
"I have nothing but appreciation for Victor and Dominique who understand my situation and even worked after hours to get my Auto insurance policy started on the day I wanted to pick up my car!!!"

Dennis Baughman

October 13, 2023

5  out of  5 rating by Dennis Baughman
"Whether it’s purchasing insurance for a new car, roadside assistance, helping you through a vehicle accident or life insurance Jenna Burton is always there to help. Very prompt and friendly! She’s the best!"

Roger Copeland

October 12, 2023

5  out of  5 rating by Roger Copeland
"Jenna Burton is the best! Kind, courteous and efficient are the first words that come to mind in my interaction with Jenna. She was SO helpful and put my mind at ease immediately! Thanks, so much!"

krysta Kelley

October 10, 2023

5  out of  5 rating by krysta Kelley
"I totaled my car a month ano and Kathleen’s staff was more than helpful!! They were so nice!!!"

dominique garcia

October 6, 2023

5  out of  5 rating by dominique garcia
"The professionalism in this office is fantastic! Victor helped me get my renters insurance started! He explained the policy word by word and I left the office comfortable knowing my personal property is covered! Ask for Victor! He is awesome and knowledgeable!"


September 26, 2023

5  out of  5 rating by P C
"I had the pleasure of working with Lina twice today. Once when I called on a how do I add a new vehicle question, then later as I was waiting for the tedious dealership paperwork cycle to conclude to add said new vehicle. Truly a pleasure to work with someone who can accept the foibles of me giving incorrect addresses while laughing with me as we played a spelling game of "how the heck do you spell that". It is always nice to enjoy excellent interaction with a business professional. Thank you Lina, keep being you!"

Clarissa Holmes

September 22, 2023

5  out of  5 rating by Clarissa Holmes
"Lina is very in tune and empathetic to your situation and policy."

randall griggs

September 22, 2023

5  out of  5 rating by randall griggs
"They always greet you with a smile and they have great customer service Ask for Lina & Victor"

Jimmy Venegas

September 21, 2023

5  out of  5 rating by Jimmy Venegas
"Lina was very helpful and knowledge and gave me the best options and I’m very pleased with the outcome. Thank you Lina."

Barbara Cornish Hillis

September 13, 2023

5  out of  5 rating by Barbara Cornish Hillis
"What a pleasant experience with impeccable customer service I received from Victor! He was patient, kind and explained the policies clearly! He was prepared for every crazy question I had! Thank you Victor! You really went above and beyond!"

steve Johnson

September 8, 2023

5  out of  5 rating by steve Johnson
"First dealing today with new CSR, Lina. She is very organized, pleasant and gets required information quickly on my car substitution. I loved Brittany and hope this working relationship goes as well. Fortunately, I have never dealt with an unpleasant or unqualified person here,"

Anita Henton

September 7, 2023

5  out of  5 rating by Anita Henton
"Victor was very nice and cordial. He produced fast service in providing me info and quote of life insurance for my 2 children. I will do service with him again; if the opportunity arose. Kudos out to Victor."

Karenthia Jones

September 7, 2023

5  out of  5 rating by Karenthia Jones
"Victor wad great today explaining my policies. I really had a better understanding of the type of coverage that I hold. I feel that he is a great asset to your team. Kudos out to Victor God Bless"

Robert Chouinard

August 31, 2023

5  out of  5 rating by Robert Chouinard
"Always great to work with the Alexander team, Lina was awesome. She answered all questions that needed attention and got my policy updated as I wanted."

Katrina Castillo

August 27, 2023

5  out of  5 rating by Katrina Castillo
"Jenna is super sweet and was able to take care of the things that I needed without any issues. She was even able to take care of the things on my policy that I hadn't even thought about. She's awesome!!"

LaMarcus Allen

August 24, 2023

5  out of  5 rating by LaMarcus Allen
"Good customer service, Victor was great 👍"

A G. Rivas

August 24, 2023

5  out of  5 rating by A G. Rivas
"Dominique was extremely helpful with explaining State Farm’s billing process. She was kind, informative and very detailed which is wonderful when you need information right away. She is awesome and should be a manager. Thank you Dominique! 😇💕"

K L Masilamoney

August 13, 2023

5  out of  5 rating by K L Masilamoney
"This office is well above the ordinary when it comes to customer service. I was helped by Victor, one of their staff, who was very helpful and answered all my questions very well. And I did shop around for almost 3 months, before switching to them. Two thumbs up from me 👍🏼👍🏼 Hello, it’s 4 months later and I’m adding a comment. So back in February 2023 I became a new customer with State Farm (SF) and left the above comment. But I wanted to add that apart from Victor there were two others who helped, Jason, and then Brittney when I called back with more questions. She did great answering all the remaining questions I had. Then today, I spoke to Lina, who helped me with my issue and got it resolved quickly and efficiently. And she’s new, so she’s picked up really well. Two thumbs up to her! It looks like Ms. Kathleen is surrounded by a very good team. Keep up the good work 👍🏼👍🏼 And there’s also Dominique (Hope I spelled it right) who’s also helped me over the phone. Again, very friendly and professional, and they always take the time to address whatever concerns you may have. Top notch! 👏🏼"