State Farm® Insurance Agent Kathleen Alexander

"I have to start by saying State Farm’s customer service is unmatched! However, I do have to give a specific shout out to Kathleen Alexander and her team. I had the pleasure of working with Jayson and my overall experience couldn’t even be measured on a 5 star scale. He was beyond knowledgeable, but was also so extremely patient and kind. He took his time to explain everything in detail, but also to where you can actually understand what everything means. I called him 3-4 times and every call I never once got the impression that I was a nuisance. Jayson also saved my mother tons of money! I also have to shout out Isha because she was also very kind and attentive to me. Overall, my experience with State Farm and this team in particular has been beyond wonderful and I absolutely recommend them to everyone!"

"Been using Kathleen’s office for my renters insurance for the past 2 years. They are great in answering all questions and making sure you understand what your options are. Greatly appreciate Kathleen and her knowledgeable staff, just renewed my insurance and will be using them for more things in the future!"

"Excellent customer service! Got my rental insurance on the spot. The agent Jayson was prompt at returning my call and took care of everything quicker than I could have imagined. He also emailed me everything I needed and followed up to make sure I had received. Highly recommend Jayson and this State Farm agency"

"Most unprofessional, insurance company I have ever dealt with. Mika.. or however you spell your name.. you need to find manners and find respect in how you talk to customers.. telling customers that it is illegal to provide proof of insurance at the time of purchasing a vehicle and that they are being taken advantage of.. definitely not your place to do that. This company has been in business well over 50yrs and we do this on a day to day basis. It is what we require. You constantly put this poor lady on hold multiple times and you ma'am were the one being rude.. I will be surprised if this customer continues business with you after this. And to Kathleen you probably need to go over compliance with your people. NOT PROFESSIONAL AT ALL. update* you should probably listen to that call with mika and the customer... absolutely WOW..... LET ME KNOW IF YOU WANT TO TALK."

"Can give you 37 calls about life insurance you never asked for but don’t call you and decide you wanted to cancel your home owners insurance before it expired and give money to mortgage company when you had informed repeatedly there isn’t a mortgage company. Apparently can’t trust your insurance company you’ve b ‘‘em with for decades"

"My family and I have been with State Farm for alot of years and they have always been so helpful throughout the years. I appreciate all the hard work and friendliness everyone always shows. Micha has showed that these last couple of days, helping us gather info for a new quote. It's always great getting people you know who care and listen!"

"Always on time and extra helpful. This entire firm stays on top of my families needs. Couldn't ask for a better insurance agency. They've helped out in so many ways from my cars being hit to them being stolen, from renters insurance to home owners insurance finding me the best rates to best fit my needs and always informing me about things that will help me and my family out in the future. They've always had my back. I needed a car taken off my policy and I sent a email and Shelly Early was on top of it the very next business day. They make my life so much easier."

"State Farm has superior employees that work with the company and an outstanding reputation for reliable claims adjusters and quick service when unfortunate events happen in our lives. My house, car needs have been resolved each and every time I have needed a claim reimbursement and funds for repairs or a replacement."

"Sadly, I had to update my review. I came to StateFarm in April. Everything was great getting me to change over. From the start I was told I needed to download an app Drivewise so I can get a discounted rate. So I did that. I was never told I need to add a monitor to my vehicles to track my speed, calls while driving and sudden braking. I get a call that my discount was being removed because it was not activated. Well, I didn't know I needed to add a monitor. I never received one either. So I drove to their office and picked some up, activated same day. So I think I'm good now. Then they call me and said they can't track anything. We'll, I can see it tracked on my app. They told me to call a support line. I called and was told everything was good on my end. They told me it was the agencies side that had the issue. I called statefarm back and told them that. They removed my discount without telling me. I see added fees on my account. I disputed it and after numerous calls with billing department they refused to give me the whole credit. I am very disappointed. It's not about the money. It's about your loyalty to me as a new customer. It's was not my fault and yet I had to pay for their mistake. Not happy at all. I feel like i made a mistake leaving Allstate. They were always loyal, it just got too expensive or I would of stayed."