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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lisa McNey

August 27, 2026

5  out of  5
rating by Lisa McNey
"I had a great experience with Cross from Kathleen Alexander State Farm. His customer service was exceptional. He made the process super simple and made me feel very welcome as I joined the State Farm Family. Highly Recommend!"
We responded:
"Lisa, thank you for taking the time to leave us a review! I'm happy to hear that Cross provided you with exceptional service and made you feel welcome. We appreciate your recommendation and are glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
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Kaitlyn Howard

August 27, 2026

5  out of  5
rating by Kaitlyn Howard
"Just wanna say a quick thank you to Cross for helping us get first time home owners insurance! Didn't have a clue where to start ,he walked me through every step! And on top of that he bundle us with 2 auto policies as well! Y'all give Cross a call so he can save you money!!"
We responded:
"Thank you, Kaitlyn! I'm really happy to hear that Cross was able to guide you through getting your first-time insurance and bundle it with your policies. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
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Cancy Umu

August 26, 2026

5  out of  5
rating by Cancy Umu
"Cross Corcoran who works with Kathleen Alexander it the Best Customer Service provider, his kindness is outstanding, his professionalism is great. I recommend. Thanks"
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Leah Shepherd

August 25, 2026

5  out of  5
rating by Leah Shepherd
"Victor helped me out so much!"
We responded:
"Hey, Leah! Thank you for recognizing Victor and how helpful he was with your renters insurance!"
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Beatrice soria

August 25, 2026

5  out of  5
rating by Beatrice soria
"I have been with State Farm for several years, and they have always been excellent in helping me with my needs. Their staff has been extremely patient, kind, and professional. I truly appreciate the outstanding customer service and support they have provided over the years."
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Ashley Hall

August 21, 2026

5  out of  5
rating by Ashley Hall
"Called to get a quote on home and auto insurance. Cross was very helpful and thorough. After discussing all the options with me, Cross helped me lower my costs while increasing my coverage! Really great experience. I highly recommend talking with them about a quote!"
We responded:
"Ashley, thank you for taking the time to leave us a review! I'm glad to hear that Cross was able to assist you effectively and help you find better coverage at a lower cost. We appreciate your recommendation and are here if you need anything else!"
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Ashley Smith

August 19, 2026

5  out of  5
rating by Ashley Smith
"Cross is awesome. I was already established with State Farm for auto insurance and he made the transfer to Texas super super easy and got us a great price!"
We responded:
"Ashley, thank you for taking the time to leave us a review! I'm happy to hear that Cross made your transition to Texas smooth and helped you find a great deal. We're here to make things easy for you. Let us know if we can help with anything else!"
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Cera Hopkins

August 19, 2026

5  out of  5
rating by Cera Hopkins
"Cross was great! Answered all of my questions and was a joy to talk to! It is people like Cross that keep me at this State Farm location specifically - Customer Service and efficiency has always been on point with this agency, couldn’t be more thankful for them! Thank you Cross for everything you do!"
We responded:
"Cera, thank you for taking the time to leave us a review! I'm happy to hear that Cross was able to assist you and make your experience enjoyable. We truly appreciate your kind words about our customer service and efficiency. We're grateful to have you with us. Feel free to reach out if you need anything else!"
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Lee English

August 19, 2026

5  out of  5
rating by Lee English
"Awesome office! My son and daughter moved to Texas and Cross did a great job helping me with their policies. Cross was very professional and responsive! Highly recommend!!!"
We responded:
"Lee, we appreciate your recommendation! I'm happy to hear that Cross was able to assist with your son and daughter's policies. We are here if you need anything else!"
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lilian Tso

August 19, 2026

5  out of  5
rating by lilian Tso
"Great experience with Cross. Strongly recommend."
We responded:
"Lilian, I'm happy to hear you had a great experience with Cross! We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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John T

August 17, 2026

5  out of  5
rating by John T
"I had very satisfying experiences with Dominique Garcia regarding my recent home insurance policy process. She is very knowledgeable, detailed in what she’s doing. Thanks"
We responded:
"We are so glad Dominique could assist you, John! Delivering attentive, detailed, and professional guidance whenever you set up or manage your homeowners coverage is a top priority for our team. Thank you for taking a moment to leave her a shoutout!"
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Michael

August 14, 2026

5  out of  5
rating by Michael
"I am extremely happy with Mr Cross and his professionalism timely replies and dedication to helping me with every question and explaining my policy in detail to me won't and could not ask for someone better to handle my policy Thank you again Mr Cross you're the definition of great customer service."
We responded:
"Thank you, Michael! I'm glad to hear that Cross provided you with such professional and dedicated service. It's wonderful to know he was able to assist you with your questions and explain your policy thoroughly. We appreciate your feedback and are here if you need anything else!"
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Miriam Estrada

August 13, 2026

5  out of  5
rating by Miriam Estrada
"Thank you Jocelyne!

She helped me threw the process on adding a vehicle and answered a couple questions i had about billing , im very happy with the service i was provided, i asked she answered.

Thank you again jocelyne"
We responded:
"Thank you, Miriam! I'm glad Jocelyne was able to assist you with your billing questions. We're happy to hear you're satisfied with the service. Feel free to reach out if you need anything else!"
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macy greeson

August 12, 2026

5  out of  5
rating by macy greeson
"My husband and I recently moved from TN to TX and bought a car here in TX, so we had to get the appropriate state auto insurance. I passed Kathleen's Billboard and reached out to their office here in Fort Worth. Victor helped me and he was truly wonderful. He was full of information and was so transparent with me. He understood what I was needing and wanting and assisted me in setting up auto insurance that matched those needs. He is extremely personable and so incredibly helpful! He made a stressful situation a breeze! So thankful for this group of folks and all their help!"
We responded:
"Macy, thank you for taking the time to leave us a review! I'm really happy to hear that Victor was able to make your transition to Texas smooth and stress-free. It's great to know he provided the information and support you needed. We're grateful to have you with us in Fort Worth. Let us know if we can help with anything else!"
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Kent Ellis

August 10, 2026

5  out of  5
rating by Kent Ellis
"Cross was extremely helpful when he called to tell me about my discounted rate for being a customer for 20+ years AND receiving a dividend for being a customer. He was very polite and was able to answer all my questions. He deserves a raise!"
We responded:
"Thank you, Kent! I'm really happy to hear that Cross was able to assist you with your discounted rate and dividend. It's great to know he provided you with the information you needed and was polite throughout. We appreciate your long-term loyalty and support. Let us know if we can help with anything else!"
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J. Lewallen

August 7, 2026

5  out of  5
rating by J. Lewallen
"Thank you Lina at Kathleen Alexander / State Farm Insurance for once again quickly helping me maintain my auto insurance on a new vehicle purchase. As always, you devoted your complete attention to ensuring that all issues were resolved and everything was in place. thanks!"
We responded:
"Thank you, J. Lewallen, for sharing your experience! I'm happy to hear that our office could assist with the insurability issues and that Kaitlyn was able to resolve the Drive Safe app situation for you. Your appreciation means a lot to us, and we're here for any future needs or questions you might have."
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rebecca logan

August 7, 2026

5  out of  5
rating by rebecca logan
"Cross was a pleasure to work with. He was informative without being pushy. He gave me my options, making sure I was clear with whatever decision I made. Gave me an open door to call if I needed help with anything.Just had a great conversation and experience overall. 10 out of 10 recommend💯"
We responded:
"Thank you, Rebecca! I'm happy to hear that Cross provided you with such a positive experience and clear information. It's great to know you felt comfortable with your decisions and that you have an open line to reach out anytime. We appreciate your recommendation! Let us know if we can help with anything else!"
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Patricia Westermann

August 6, 2026

5  out of  5
rating by Patricia Westermann
"I had an amazing experience working with Cross! He went above and beyond to help me find a great rate for my cars and renters insurance. He was knowledgeable, patient, and took the time to explain all my options so I felt confident in my decision. It's not often you come across someone who truly cares about getting you the best deal while also providing excellent customer service. I highly recommend Cross to anyone looking for insurance, he made the entire process easy and stress-free!"
We responded:
"Hi, Patricia! It's truly rewarding to hear about your interaction with Cross. Delivering knowledgeable, patient support and making sure you connect with someone who genuinely cares about your car and renters coverage is a top priority for our entire team. Thank you for recognizing his hard work and recommending him so highly!"
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Elmedin

August 5, 2026

5  out of  5
rating by Elmedin
"Cross called me about my premium being lowered and was very knowledgeable, funny and pleasant to talk to"
We responded:
"Elmedin, thank you for taking the time to leave us a review! I'm happy to hear that Cross was able to assist you with your premium and make the experience enjoyable. We appreciate your feedback and support. Let us know if we can help with anything else!"
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David Gorman

August 5, 2026

1  out of  5
rating by David Gorman
"She was horrible"
We responded:
"David, thank you for your feedback. We're sorry to hear about your experience. After reviewing the situation, we believe there may have been some confusion, as you were not a customer or prospect with our office at the time of the interaction. While we understand that situations involving insurance can sometimes be frustrating, our team is committed to treating everyone with courtesy and respect, regardless of whether they are current customers.

If there's anything we can clarify or if you'd like to discuss what happened in more detail, we welcome the opportunity to speak with you directly."
Profile photo of Casandra Coen

Casandra Coen

August 4, 2026

5  out of  5
rating by Casandra Coen
"Dominique G. was so helpful and thorough on helping me build my auto and renters insurance policy. She went through all of the details with me and explained in detail any and all questions that I had. Thank you so much!"
We responded:
"Casandra, thank you for taking the time to leave us a review! I'm glad to hear that Dominique was able to assist you with your insurance policies. We always aim to make sure all your questions are answered thoroughly. We're always happy to help if anything comes up."
Profile photo of J Kinney

J Kinney

August 3, 2026

5  out of  5
rating by J Kinney
"Victor was very nice and I got what I needed within minutes. Thanks for the great service!"
We responded:
"Thank you, J! I'm happy to hear that Victor provided you with quick and helpful service. We appreciate your feedback and are glad you had a positive experience. Let us know if we can help with anything else!"
Profile photo of Ed Butler

Ed Butler

July 31, 2026

5  out of  5
rating by Ed Butler
"I highly recommend Cross Corcoran for your insurance needs. He made the process of switching my home and auto insurance easy and stress-free. I had checked with several other companies, and Cross was able to beat everyone else’s price while still providing excellent service.

He is very personable, easy to talk to, and genuinely takes the time to help his clients. He followed up exactly when he said he would and made sure all my questions were answered throughout the process.

I truly appreciate his professionalism, honesty, and commitment to finding the best coverage at a great value. If you’re looking for someone who will go the extra mile, I highly recommend Cross."
We responded:
"Thank you, Ed, for taking the time to leave us such a thoughtful review! I'm glad to hear that Cross made your transition to our office smooth and stress-free. It's great to know he was able to provide you with excellent service and competitive pricing. We truly appreciate your recommendation and are here to help if you need anything else!"
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Mari

July 30, 2026

5  out of  5
rating by Mari
"My homeowners insurance shopping experience with State Farm, and specifically with Cross Corcoran, was a pleasant and dare I say, enjoyable experience! Cross went above and beyond to make the process as smooth as possible for me. I’m one of those people that takes their time to make an important decision and cross was there to explain every piece of my policy in detail, carefully and patiently. Cross maintained continuous communication and followed up with me when it was difficult for me to take his calls during work hours.

Best of all, Cross was able to give me better coverage and a better price than my precious insurer. As a single woman, veteran, and first time homeowner, Cross made me feel valued and worthy of getting the best price! I highly recommend Cross with Kathleen Alexander State Farm for your insurance needs or a quote! Best customer service around!"
We responded:
"Thank you, Mari! I'm really happy to hear that Cross made your insurance shopping experience both pleasant and enjoyable. It's great to know that he was able to provide you with better coverage and pricing while making you feel valued. Your recommendation means a lot to us. We're always here if you need anything else!"
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Bruce Casten

July 29, 2026

5  out of  5
rating by Bruce Casten
"Lina was quick to help us insure our new vehicle with Kathleen Alexander's office. She acted professionally, answered all my questions and took care of us like a "good neighbor"."
We responded:
"Thank you for the wonderful review, Bruce! Karisa is a fantastic asset to our team and we’re happy to hear she was able to help you with your homeowner's insurance policies! We are always here for you."